The Challenge:

One of the biggest challenges with IT systems for manufacturing is usually reliability. Especially when manufacturing operations are dependent on IT systems to function, a loss of any part of the IT system may result in down time and lost revenue.

Performance can also be a concern. Usually these two go hand in hand, so good performance will also provide better reliability.

Other factors will be important depending on what the business manufactures and Compliance may play a bigger role, but in general, reliability and performance are the biggest IT risks to a manufacturing business.


Manufacturing IT Priorities


The PC Comms Solution:

When it comes to reliability, having redundancy is key!

Redundant systems reduce time by duplicating critical systems and allowing regular maintenance to be performed. By duplicating critical components one part of the system can be down while the other takes the load.

Our approach is to map out each business function or process and identify any critical systems, single points of failure or bottle necks. A risk assessment is then completed to assess how important those systems are and what impact they may have.

We then work with our customers to review what can be done to mitigate the issues, working with them to provide a solution that will provide an affordable acceptable solution.

Where a solution is not available a manual process may be proposed.

The whole process is then well documented, and responsibility and priorities are agreed and assigned to the correct resources to ensure the process is seamless when triggered.

This process is then tested to make sure it is fit for purpose.

“TMB Patterns is a cutting-edge thermoforming toolmaker with diversification into sub-contract machining for the nuclear and automotive sectors. Working with PC Comms has allowed us to address potential security and reliability risks within our IT systems, helping reduce down time and increase productivity, dual redundant servers were a major improvement from our previous single server environment as recommended by PC Comms.”

Andrew Rodd – Sales & Systems Manager


Priority Support

With a PC Comms Support package, you get to jump the queue! Priority support guarantees that your support issues are fast tracked.


Guaranteed Response Times

Reduce waiting times and spend more time doing the things you should be doing. All our support packages come with guaranteed response times.


Regular Reviews

Our regular reviews ensure that you are on the correct package and kept updated with your current IT status, allowing for greater financial management and planning for your IT budget.


Account Management

With PC Comms, you don’t just get renowned IT Support, you get a team who will get to know your Company inside out, allowing us to offer you bespoke IT support.


24/7 Dashboard

With our bespoke Customer dashboard, we offer you 24/7 access to every stat you can imagine relating to your support contract and hardware.

Security should never be an optional add-on

With PC Comms, security comes built in as standard. Think of us as your secure & flexible IT bubble. Whatever your needs, we’ll protect your business with our scalable and cost-effective services.

  • Rolling 30 Day ContractsWe’re so confident in our service, that we won’t tie you down to a long-term contract.
  • Transparent PricingEasy to budget monthly costs detailed to show you exactly what you’re getting for your money
  • Fast Response TimeWith a support contract, you receive priority contact to our dedicated team of support engineers.

Extra as standard

With a PC Comms support contract, all the fundamentals come as standard to make sure you are fully protected. Why compromise when you don’t need to?



The Worlds leading Anti-Virus package included in all support packages as standard.


Application Patching

Automatically keep typically exploited programs up to date.


OS Patching

Allow us to manage your Microsoft Windows Updates without having to think about it.


Proactive Health Monitor

Monitor the health of all PCs and servers silently in the background.


Ransomware Protection

Automatic detection of known Ransomware with emergency isolation mode built in as standard.


Social Media Control

Block or permit access to social media sites for all or selected devices.


Webmail Control

Control access to all popular webmail sites from your user’s machines.


DNS Protection

DNS Protection adds another level of protection to your clients.

IT Support you can actually rely on

For a free, no obligation quote, please send us a message or call 01278 458558. We are sure to have a package to suit your needs, whatever your requirements.

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