West Country Drainage offer highly skilled drainage services in the West Country and South Wales areas. When they needed a new phone system, they turned to PC Comms.
Scenario
From unblocking drains and maintenance, to full installations and much more, West Country Drainage are an experienced and busy business. Until recently, they had relied on mobile telecoms for communications.
With no landline and frequently weak mobile signal in their local area, this set up was no longer working for West Country Drainage. They needed to respond to calls (which are often urgent) as quickly as possible, and an unreliable mobile service was no longer enough. They needed a phone system that could keep up with their demand.
PC Comms were trusted with the responsibility of installing a stable and future proof solution to this problem. By understanding West Country Drainage’s needs, we were able to provide that solution.
Steps taken
At the start of any project, we plan extensively to ensure that any work we carry out will provide the business with minimal downtime. This way, West Country Drainage and their customers would know when they could expect things to be back up and running.
Once the plan had been agreed, we began configuring the hardware we would be installing for West Country Drainage from our offices. This prevented any unnecessary site visits and downtime for the business. Once it was all setup, it was a simple case of plugging the phone in and having it working instantly.
The result? A completely new phone system that utilises internet connectivity to prevent unexpected signal loss. The entire system is completely customisable, meaning every individual business can have it configured to work for their particular needs.
West Country Drainage are now far more accessible to their customers. With a professional phone system in place, they can continue to effectively provide a responsive, robust, reliable service to their customers.
What West Country Drainage say
"PC Comms have been fantastic, setting our phone up and obtaining the current number via the portal (which was made extremely tricky by the current provider). We are so grateful for their persistence – we now have a fully functioning phone system and peace of mind. It’s just one call to PC Comms if we have any issues. We would fully recommend them – especially now landlines are becoming obsolete."
