Livery Dole is one of the few independently owned car dealerships left in Devon, owned and run by their own employees – and they needed an IT system that helped them uphold their stellar reputation.
Scenario
Livery Dole are a trusted independently owned car dealership in Devon, with a history spanning over 100 years since their establishment in 1923. Longevity and reliability are the key to their continued success. As such, they have always depended on an IT infrastructure which is equally reliable, with a support team who knows their systems inside out.
And that support team is … us! PC Comms have been Livery Dole’s trusted IT provider for 20 years and counting.
Steps taken
Providing Livery Dole with a dedicated account manager to overview their whole IT setup on a regular basis ensures they are kept up to date with bespoke stats relating to their infrastructure. This information includes:
- Any open support tickets and historic tickets
- Security alerts
- Hardware recommendations
- Backup history
“Having Simon from PC Comms as our account manager fills us with confidence. Simon knows our systems inside out and has always gone out of his way to learn more about how our company works. This has seen us benefit from many of his recommendations over the years, making us more efficient and dynamic.” –Livery Dole
Our regular account checks are also an opportunity for Livery Dole to discuss with us any upcoming projects that we should know about, or any issues which need addressing. When Livery Dole were considering how to upgrade their phone system, we were able to provide the ideal communications solution.
“During one of our account checks we discussed our issues with our previous phone system, which had been provided by a third party. Simon recommended a phone system which PC Comms supply and use themselves, and we haven’t looked back since. We were having to pay for a third party to handle the overflow calls as well, something which PC Comms simply provide as part of their package.” –Livery Dole
Our account checks are part of the way we maintain regular communication with our customers, and highlights our transparency and commitment to helping their businesses grow.
What Livery Dole say
"Having a dedicated account manager is fantastic, whilst our day-to-day tickets are handled by the support desk – and all of the support staff understand our needs and how we work. The level of knowledge shown by each of their team really displays the degree of care PC Comms took to get to know our business inside and out."
