Fusion Fostering is an independent foster care agency dedicated to supporting children and the incredible families and individuals who care for them. As their IT support partner, we help them manage their IT users up and down the country.
Scenario
Fusion Fostering have offices spread across England – and every office is included in the PC Comms support package. Each user requires the same level of support and urgency for any issues which occur. Due to our monitoring tools and bespoke in-house preparation methods, we are able to address any needs quickly and effectively – regardless of location.
Steps taken
From day one, deploying our monitoring tools on every device in Fusion Fostering’s operation was the first key step. With this in place, we are able to pro-actively monitor every users’ hardware and ensure everything is running smoothly.
Part of this process is also setting up each user with access to our ticket system, allowing them to log support tickets with our team whenever required. With our remote support methods, our team can assist any end user with an internet connection if they report an issue.
“Right from the very start, PC Comms understood our needs and our existing challenges. They based their approach to suit us and our requirements. The customer service is hugely valued and helps put our staff at ease.” –Fusion Fostering
Standardising the setup of Fusion Fostering’s devices means that we can now streamline the whole setup process for every user moving forward, regardless of role, location and other needs.
We prepare every device fully in-house, then ship it to Fusion Fostering ready to use. This allows the installation of new equipment to be largely automated, requiring minimal further setup once every device is given to the end users.
“PC Comms have seamlessly installed multiple devices for our staff all across the country, and the whole process has been painless and consistently successful.” –Fusion Fostering
What Fusion Fostering say
"The support our team receives is a credit to the way in which PC Comms look after their customers. Their jargon-free approach makes it stress-free for our team and nothing is ever too much of a problem."
