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Support Agreements Cont…

Our Support Agreements, are backed up by our friendly and efficient staff, who are skilled in different areas to provide a complete solution.

Help Desk

The hub of our support services, all of your calls for help are recorded and tracked from here. The Help Desk, based in Somerset is responsible for providing remote support via telephone, email and remote control. Problems are escalated from the Help Desk to our onsite engineers or senior engineers depending on the priority and severity of the issue.

Onsite Engineers

Friendly and helpful engineers covering, Somerset, Devon, and Cornwall. Our engineers understand your needs and will make fast and effective decisions to make sure your business is back on-line in the shortest time possible.

PC Bot

Sits on your task bar next to the clock and works the same hours as you do, all the while ensuring your computer is up to date, protected and doing what it’s supposed to do. If PC Bot detects something it doesn’t like it lets us know and creates a ticket on your behalf for us to investigate, giving you piece of mind that all of your equipment is being pro-actively monitored and maintained.

Workshop

Our workshop team, are here to prepare and configure new equipment, they also repair and test equipment that cant be fixed/tested in the field. We offer the facility for you to drop in and leave your computer for repair, or wait for a quick upgrade or tweak, with Free Coffee and WIFI available while you wait.

 

 
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  • Latest tweets: 4 Warning Signs Telling You it's Time to Upgrade Your Business Computers. #business #computers #hardware https://t.co/AfCARHQwQP
  • Latest tweets: Have you set up your home office yet? Let us help. #homeoffice #remoteworking https://t.co/JtoAAuCZnb
  • Latest tweets: Are you and your team clued on when it comes to phishing emails? Educate yourselves to ensure no hackers can breach… https://t.co/lmOe77mGKj

Latest News >

12th March 2020

Introducing the new Microsoft Edge browser

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6th March 2020

Homeworking: Your options explored

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24th February 2020

Free Vulnerability Scan [Limited Time Offer!]

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Clients Recommend Us >

We always use PC Comms for our computer upgrades and new hardware, their expertise and knowledge helps us get the right computers for the work we do and we couldn't recommend them enough.

Troy Hannam – Equinox Marketing & Digital Solutions

Special Offers >

12th July 2016

Your next Windows 10 high performance PC

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1st October 2013

Simple online backups only £10 per month

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1st September 2013

ESET Antivirus from £25.49

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