Skip to: main navigation | main content | sitemap | accessibility page

 

Support Agreements Cont…

Our Support Agreements, are backed up by our friendly and efficient staff, who are skilled in different areas to provide a complete solution.

Help Desk

The hub of our support services, all of your calls for help are recorded and tracked from here. The Help Desk, based in Somerset is responsible for providing remote support via telephone, email and remote control. Problems are escalated from the Help Desk to our onsite engineers or senior engineers depending on the priority and severity of the issue.

Onsite Engineers

Friendly and helpful engineers covering, Somerset, Devon, and Cornwall. Our engineers understand your needs and will make fast and effective decisions to make sure your business is back on-line in the shortest time possible.

PC Bot

Sits on your task bar next to the clock and works the same hours as you do, all the while ensuring your computer is up to date, protected and doing what it’s supposed to do. If PC Bot detects something it doesn’t like it lets us know and creates a ticket on your behalf for us to investigate, giving you piece of mind that all of your equipment is being pro-actively monitored and maintained.

Workshop

Our workshop team, are here to prepare and configure new equipment, they also repair and test equipment that cant be fixed/tested in the field. We offer the facility for you to drop in and leave your computer for repair, or wait for a quick upgrade or tweak, with Free Coffee and WIFI available while you wait.

 

 
  • Latest tweets: 4 Warning Signs Telling You it's Time to Upgrade Your Business Computers. #computers #business https://t.co/AfCARHQwQP
  • Latest tweets: Our aim is to be your trusted business partner. - #ITsupport, services and strategy for businesses throughout Somer… https://t.co/ngwzfBdgvA
  • Latest tweets: Have a great bank holiday weekend everybody #bankholiday
  • Latest tweets: Disaster Recovery Solutions for Businesses throughout Bridgwater, Somerset and the South West. #disasterrecovery https://t.co/nVncDG9qvM

Latest News >

14th August 2019

Microsoft Issues 'Critical' Update Warning

Read more >

22nd July 2019

Slow Broadband

Read more >

27th March 2019

The end is nigh... The Windows 7 EOL countdown has begun

Read more >

Clients Recommend Us >

We always use PC Comms for our computer upgrades and new hardware, their expertise and knowledge helps us get the right computers for the work we do and we couldn't recommend them enough.

Troy Hannam – Equinox Marketing & Digital Solutions

Special Offers >

12th July 2016

Your next Windows 10 high performance PC

Read more >

1st October 2013

Simple online backups only £10 per month

Read more >

1st September 2013

ESET Antivirus from £25.49

Read more >