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MyPC Buddy Frequently Asked Questions

How much does MyPC Buddy cost?

MyPC Buddy costs just £6 per computer per month excluding VAT.

How do I pay for MyPC Buddy?

You can purchase MyPC Buddy through the PC Comms website. We use PayPal so you can pay with either a PayPal account or by credit or debit card. Payments are taken automatically each month until you cancel your subscription. Invoices will also be sent to you automatically via email.

What is included in MyPC Buddy?

  • We will remotely install system monitoring software on your computer.
  • We will provide you with access to your own MyPC Buddy web dashboard.
  • We will give you some initial training on how to manage your web dashboard.

What isn’t included in MyPC Buddy?

MyPC Buddy is not an IT support agreement and does not include remote or onsite visits by a technician to fix problems. Please contact us if you are interested in managed IT support.

What happens if I want to cancel MyPC Buddy?

You can cancel MyPC Buddy at any time, either through our website or by contacting us.

Which devices are supported by MyPC Buddy?

  • Windows 7,8 and 10
  • Windows Server 2008, 2008R2, 2012 and 2012R2
  • Mac Desktop OSX 10.7.5 Lion and newer

Which devices are NOT supported by MyPC Buddy?

MyPC Buddy is not supported on devices without one of the desktop or server operating systems listed above. However it can see all network devices, some of which can be monitored with additional configuration. For instance it is possible to monitor toner levels in some printers or copiers.

How do automatic software updates work?

MyPC Buddy will deploy Windows updates to a specific schedule and alert you to any missing system updates. In addition MyPC Buddy can also automatically update many popular software programs on your computers, helping to keep them secure. Many programs are supported including Chrome, Firefox, Opera, Skype, iTunes, Quicktime, Java, Silverlight, LibreOffice, OpenOffice, Dropbox, OneDrive, Evernote and many, many more. This is an optional service that costs £1 plus VAT per device per month, and if selected applies to all devices in your account.

What happens if I buy another computer?

You can add another computer to your MyPC Buddy subscription by signing up through our website.

Can anyone else see the data stored on my computer?

No, we do not have access to your data stored on your computer.

 

 

 

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