Ticket tracking
Access and view the latest status of your support tickets online. (requires password)
Support Info
Get our Product PDF file with details of all our Remote and On-site support options.
Remote software
Our customers can download our remote support software here. (requires password)
We offer three support packages that can be tailored to meet your specific needs. The options are summarised below, complete our request form for more information.
Standard Service
We provide a pay as you go service, with no ties or guarantees, except that we will always do our best to please.
| Telephone support: | from £56 per hour |
| Remote support: | from £56 per hour |
| On-site support: | from £56 per hour |
| Parts: | chargeable |
Remote Service
As above, with a 4hr maximum response, 48hr action response, guaranteed and a discounted hourly rate. Plus use of our remote support software.
| Contract cover: | from £8.50 per month |
| Telephone support: | inclusive |
| Remote support: | inclusive |
| On-site support: | from £44 per hour |
| Parts: | discounted |
Maintenance Service
As above, only with a 2hr maximum response, 24hr action response, guaranteed and no charge for parts or service.
| Contract cover: | from £24.00 per month |
| Telephone support: | inclusive |
| Remote support: | inclusive |
| On-site support: | inclusive |
| Parts: | inclusive |